Information

• About Us

It is because of practical reasons not possible to collect orders from our warehouse. All orders are sent to the address given by the order. Orders are normally shipped within 1-2 business days from the ordering day. All packages are sent insured via UPS however Deutsche Post is used to some destinations outside the EU. It is not possible to use other providers. You must sign on the receipt of your parcel from Customfit.eu. All parcels are sent out from our warehouse in Neumünster, Germany.

All items are in stock and available until they are sold out. It's not always that we have the ability to reorder out of stock models as we mainly buy old collection and these are normally not in production any more. Subject to printing errors, inventory errors and price changes.

Delivery to an address in the EU cost 0 euro regardless of order size. For delivery outside EU, meaning the rest of the world, shipping cost 5 euro regardless of order size. Shipments with COD cost an extra fee of 20 euro.

We ship worldwide

The stated delivery times are indicative and therefore particularly subject to the delivery time to destinations outside the EU. Delivery time is subject to delays, import problems etc. which delay delivery. It is typically orders outside the EU where delivery times can vary greatly due to external circumstances such as customs.

Please contact UPS or Deutsche post and provide them with the tracking number of your parcel to find out the exact delivery time. See shipping destinations and delivery times below. Delivery times to other countries can be obtained by contacting us by e-mail.

If your order is delivered to a country within the EU you do not pay customs duties or other taxes. You must only pay the amount of your invoice.

Should the order be delivered outside the EU you may be required to pay duty, VAT and other expenses. Customs regulations vary greatly from country to country so please contact your local customs authorities if you have any questions.

Order Status Notifications

Once your order is shipped from our warehouse you get two messages by e-mail. An e-mail direct from UPS with tracking number and one from us with tracking number and additional information. You can with your tracking number follow your parcel at www.ups.com.

Shipping Damages

All parcels from Customfit.eu are shipped with insurance. If you receive a parcel with damages, please report it at the delivery. If you find damaged items in your parcel when you open it, please contact our customer service as soon as possible. Then we will take care of the problem. Do not send parcels back with damaged items without contacting us first!

Timescale EU Countries

Below is estimated delivery time but delivery can take longer time.

Timescale Rest of the World

*E-mail us if you have questions about the delivery time to your country.